Refund policy

Last Updated: 13 September 2025

Introduction

Thank you for choosing PSG Cracked. Please read this Return and Refund Policy carefully as it outlines your rights and obligations with respect to your purchases, including important limitations and exclusions.

Scope

This Return and Refund Policy applies to all purchases made through PSG Cracked's website and any other platforms where our digital products are sold.

Right of Withdrawal for Digital Products (EU Consumer Law)

Under Directive 2011/83/EU, Article 16(m), digital products are not eligible for withdrawal or refunds once accessed. By completing your purchase, you expressly consent to the immediate supply of our digital content and acknowledge that you waive your right of withdrawal.

This means:

• You cannot request a refund simply because you changed your mind.
• Refunds are only processed under our conditional refund policy outlined below.
• We log access to our digital products using Microsoft Purview logs, which serve as proof of product use.

For refund eligibility, please refer to the Digital Product Refunds section below.

Digital Product Refunds

We offer a conditional refund policy for users who do not pass the McKinsey Solve Game, subject to the terms and refund tiers outlined below.

Refund Eligibility and Tiers

1. 100% Refund Eligibility

To qualify for a 100% refund, the following conditions must be met:

• Eligible Purchase:
  • You have purchased the All-in-One Simulations and Solver for McKinsey Solve Game.
• Proof of Purchase:
  • Provide proof of purchase, including order number and date of purchase.
• Rejection Notification:
  • Forward the rejection email from McKinsey to support@psg-cracked.com within 45 days from the date of purchase.
• Specificity of Rejection Email:
  • The rejection email must specifically mention the McKinsey Solve Game as the reason for rejection.

2. 65% Refund Eligibility

To qualify for a 65% refund, the following conditions must be met:

• Eligible Purchase:
  • You have purchased the McKinsey Complete Prep Package, which includes the McKinsey Solve Game materials and the case interview preparation course.
• Refund Scope:
  • The refund will cover 100% of the McKinsey Solve Game portion of the bundle, while no refund will be issued for the case interview preparation course.
• Proof of Purchase:
  • Provide proof of purchase, including the order number and date of purchase for the McKinsey Complete Prep Package.
• Rejection Notification:
  • Forward the rejection email from McKinsey to support@psg-cracked.com within 45 days from the date of purchase.
• Specificity of Rejection Email:
  • The rejection email must specifically mention the McKinsey Solve Game as the reason for rejection.

3. 50% Refund Eligibility

To qualify for a 50% refund, the following conditions must be met:

• Eligible Purchases:
  • You have purchased the Simulations for McKinsey Solve Game or a combination of the Redrock, Sea Wolf and Ecosystem simulations, which includes:
    • Redrock Interactive Simulations
    • Sea Wolf Interactive Simulations
    • Ecosystem Interactive Simulations
• Proof of Purchase:
  • Provide proof of purchase for all relevant products, including order numbers and dates of purchase.
• Rejection Notification:
  • Forward the rejection email from McKinsey to support@psg-cracked.com within 45 days from the date of purchase.
• Specificity of Rejection Email:
  • The rejection email must specifically mention the McKinsey Solve Game as the reason for rejection.

4. Ineligible Purchases

Customers who have purchased only individual products that do not collectively cover all current modules of the McKinsey Solve Game (including, as applicable, Sea Wolf, Redrock and Ecosystem) are not eligible for a refund under this policy.

Additional Conditions

• Feedback Requirement:
  • Along with your refund request, please provide feedback on how the products did not meet your preparation needs. This helps us improve our offerings.
• Discretionary Refunds:
  • In cases where you cannot provide a rejection email specifically mentioning the McKinsey Solve Game, PSG Cracked reserves the right to offer a partial or full refund at its sole discretion, provided that other credible evidence is submitted.

How to Request a Refund

To request a refund, please send an email to support@psg-cracked.com with the following information:

• Order numbers and dates of purchase for all relevant products.
• Reason for refund request, including feedback on the products.
• Attachment of the rejection email or other credible evidence.

Processing Refunds

Upon approval, your refund will be processed within 10 days, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

International Compliance

This policy aims to be compliant with consumer protection laws and e-commerce regulations worldwide. However, if you are purchasing from a jurisdiction with stronger consumer protection laws, those laws shall supersede this policy.

Changes to This Policy

We reserve the right to update or modify this policy at any time, and any changes will be effective immediately upon posting the revised policy on our website.

Contact Us

For any questions about this Return and Refund Policy, please contact us at support@psg-cracked.com.